Returns and Refunds
We want every reproduction to reach you as expected. Please read the return guidance below before purchasing, especially for made-to-order art prints.
How to contact us
Email info@jorgeseverino.org with your order number, the item concerned and a description of the issue. For damage, misprints or a wrong item, please include clear photographs of the product and, where relevant, the packaging. We will review your request and provide practical next steps.
Requests within seven days
For an ordinary return or change-of-mind enquiry, please contact us within seven (7) calendar days after delivery. This is a store contact window for discretionary return enquiries, not a statutory deadline for claims involving defective, damaged, incorrectly described or undelivered goods. Your mandatory consumer rights remain intact even if more than seven days have passed.
Made-to-order posters and prints
Some physical art reproductions may be produced specifically after the order is placed. For a correctly produced, non-defective made-to-order product, a change-of-mind return may not always be available. Any applicable limitation must be made clear before checkout and must comply with consumer protection law. Such a limitation never removes legal remedies when a product is defective, materially different from its description, damaged, supplied incorrectly or not delivered as agreed.
Damaged, defective or incorrect products
If the order arrives damaged, is misprinted, contains the wrong artwork or size, or does not substantially match the agreed description, notify us as soon as practical. We will investigate with the production or delivery provider where appropriate and offer the remedy required by applicable law, which may include replacement, repair (where appropriate), price adjustment or refund. Where required by law, customers will not be required to bear the cost of rectifying a supplier’s error.
Non-delivery and cancellations
If your order is not delivered within the period agreed at checkout, contact us so we can trace the shipment and provide an appropriate remedy. If we cancel an accepted order because it cannot be fulfilled, any payment collected for the cancelled item will be refunded in accordance with applicable law. Before a made-to-order item begins production, contact us promptly to enquire about changes or cancellation; whether cancellation is still possible depends on its status and the legal rights applicable to the order.
Return instructions
Do not send a parcel to the legal business address unless we have expressly provided it as the return destination. We will identify the correct return or inspection procedure for the product and fulfilment region. For discretionary returns, the item should generally be unused and in its original condition and packaging, subject to any agreed exceptions and applicable law. Refunds are processed through the original payment method where possible, and payment-provider processing times may vary.
International orders and statutory rights
Because this Website may serve customers outside the Dominican Republic, additional mandatory consumer rights may apply in the destination country. Nothing in this policy seeks to override rights that cannot legally be excluded. This policy is read with Dominican Consumer Protection Law No. 358-05 and its implementing rules.
Complaints and regulator
We welcome the opportunity to resolve complaints directly. Email info@jorgeseverino.org. Consumers who qualify may also approach the Instituto Nacional de Protección de los Derechos del Consumidor (Pro Consumidor) using its official procedures. See official information on consumer complaints.
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